Refund Policy

1. Refund Eligibility

Eligible for Refund

• New hosting accounts within 30 days of signup
• Monthly and annual hosting plans
• Shared, VPS, and dedicated hosting services
• WordPress, Laravel, and Node.js hosting plans

Not Eligible for Refund

• Domain registration and renewal fees
• SSL certificate purchases
• Setup fees for custom configurations
• Add-on services and third-party licenses
• Accounts terminated for policy violations
• Services used for more than 30 days

2. Refund Process

How to Request a Refund

1. Contact our support team via email or live chat
2. Provide your account details and reason for refund
3. Our team will verify your eligibility
4. Refund will be processed within 5-7 business days

Refund Methods

• Original payment method (credit card, PayPal, etc.)
• Bank transfer for large amounts (if requested)
• Account credit for future services (if preferred)

3. Cancellation Policy

How to Cancel

You can cancel your hosting services at any time:

• Through your account control panel
• By contacting our support team
• Via email to billing@kloudboy.com

Cancellation Effects

• Services remain active until the end of your billing period
• No automatic refunds for partial months
• Data backup available for 30 days after cancellation
• Domain names remain under your control

4. Prorated Refunds

In certain circumstances, we may offer prorated refunds:

• Service downgrades within the first 30 days
• Extended service outages beyond our SLA
• Billing errors or duplicate charges
• Service migrations at our request

5. Contact Information

For refund requests or questions about this policy: