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Documentation & Guides

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Frequently Asked Questions

Quick answers to common questions about our hosting services.

How quickly can I get my website online?

Most hosting accounts are activated within minutes of signup. For WordPress sites, you can have your website online in under 5 minutes using our one-click installer. For custom applications, deployment typically takes 15-30 minutes depending on complexity.

Do you provide free website migration?

Yes! We offer free website migration for all new customers. Our migration team will handle the entire process, ensuring zero downtime and data integrity. The migration typically completes within 24-48 hours.

What kind of support do you offer?

We provide 24/7 technical support through multiple channels including live chat, email, and phone. Our expert support team can help with hosting issues, application deployment, performance optimization, and security concerns.

Can I upgrade or downgrade my hosting plan?

Absolutely! You can upgrade or downgrade your hosting plan at any time through your control panel. Upgrades are instant, and downgrades take effect at your next billing cycle. We'll help you choose the right plan for your needs.

What is your uptime guarantee?

We guarantee 99.99% uptime for all our hosting services. If we fail to meet this guarantee, you'll receive service credits. Our infrastructure is designed with redundancy and monitoring to ensure maximum availability.

Still Need Help?

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